Contact Us

Call Us toll Free

(800) 729-3202

Monday-Friday, 9am to 8pm ET

Office Address

3440 W Carson St, Suite 200

Torrance, CA 90503

Email Us

Faq

Buyback

Referral Program Do you buy all types of coins and bullion? How quickly are items verified once they're received? How will you pay out my buyback order? How do I know if I need to report my purchase and/or sale? Are there any other hidden fees for selling to BullionMax? How much is my coin/bar worth? How do I ship my buyback order to you? Do you have a minimum buyback amount? How quickly do you pay? Can I cancel my order?

Buying

Can I receive order notifications via SMS text? Can I modify my order? Why do you ship my order to my billing address? Do you accept gold, silver and platinum in trade? How much does shipping cost? What happens if you don’t get my payment within 5 business days?

General Questions

How long has BullionMax been in business?

Miscellaneous

Payments

How do I pay by eCheck or ACH? How fast do you need the payment for my order? How do I pay for my order by bank wire? How do I pay by check? What types of payment do you not accept? What types of payment do you take? Do you offer a discount for pay by check or bank wire? Can I check the status on my bank wire payment? Can I overnight my payment by check? Will you notify me when you receive my payment? Where do I mail my check payment? Do you offer a discount for pay by check or bank wire? Did you receive my payment? How do I change my payment method?

Pricing

Why is the price in my cart different now that I’m ready to complete my order? Do you charge sales tax? Once I’ve placed my order, how long is my price locked in? How long is my spot price locked? Are my prices locked in when I complete my order?

Shipping and Insurance

Do you ship to UPS store locations? Do you offer UPS shipping to Alaska and Hawaii? Can I pick up my package from the carrier? Do I have to sign for my shipment? My package seems to be lost. What do I do? Can you ship my order to my post office box? What if I accepted delivery of a damaged/opened/tampered with package? This package looks damaged/opened/tampered with. What do I do? I got my order but it was incomplete/wrong. What do I do? When can I expect to receive my order? How do you ship my order? How long before you ship my order?

Taxes and Tax Reporting

Do you report my purchase to the IRS?

Technical