Mon-Fri, 9am-8pm ET
Call Us toll Free
Monday-Friday, 9am to 8pm ET
3440 W Carson St, Suite 200
Torrance, CA 90503
BuyingCan I receive order notifications via SMS text? Can I modify my order? Why do you ship my order to my billing address? Do you accept gold, silver and platinum in trade? How much does shipping cost? What happens if you don’t get my payment within 5 business days?
General QuestionsHow long has BullionMax been in business?
PaymentsHow do I pay by eCheck or ACH? How fast do you need the payment for my order? How do I pay for my order by bank wire? How do I pay by check? What types of payment do you not accept? What types of payment do you take? Do you offer a discount for pay by check or bank wire? Can I check the status on my bank wire payment? Can I overnight my payment by check? Will you notify me when you receive my payment? Where do I mail my check payment? Do you offer a discount for pay by check or bank wire? Did you receive my payment? How do I change my payment method?
PricingWhy is the price in my cart different now that I’m ready to complete my order? Do you charge sales tax? Once I’ve placed my order, how long is my price locked in? How long is my spot price locked? Are my prices locked in when I complete my order?
Shipping and InsuranceDo you ship to UPS store locations? Do you offer UPS shipping to Alaska and Hawaii? Can I pick up my package from the carrier? Do I have to sign for my shipment? My package seems to be lost. What do I do? Can you ship my order to my post office box? What if I accepted delivery of a damaged/opened/tampered with package? This package looks damaged/opened/tampered with. What do I do? I got my order but it was incomplete/wrong. What do I do? When can I expect to receive my order? How do you ship my order? How long before you ship my order?
Taxes and Tax ReportingDo you report my purchase to the IRS?