Mon-Fri, 9am-8pm ET
Call Us toll Free
Monday-Friday, 9am to 8pm ET
3440 W Carson St, Suite 200
Torrance, CA 90503
BuyingWhat happens if you don’t get my payment within 5 business days? How much does shipping cost? Do you accept gold, silver and platinum in trade? Why do you ship my order to my billing address? Can I modify my order? Can I receive order notifications via SMS text?
General QuestionsHow long has BullionMax been in business?
PaymentsHow do I change my payment method? Did you receive my payment? Do you offer a discount for pay by check or bank wire? Where do I mail my check payment? Will you notify me when you receive my payment? Can I overnight my payment by check? Can I check the status on my bank wire payment? Do you offer a discount for pay by check or bank wire? What types of payment do you take? What types of payment do you not accept? How do I pay by check? How do I pay for my order by bank wire? How fast do you need the payment for my order? How do I pay by eCheck or ACH?
PricingAre my prices locked in when I complete my order? How long is my spot price locked? Once I’ve placed my order, how long is my price locked in? Do you charge sales tax? Why is the price in my cart different now that I’m ready to complete my order?
Shipping and InsuranceHow long before you ship my order? How do you ship my order? When can I expect to receive my order? I got my order but it was incomplete/wrong. What do I do? This package looks damaged/opened/tampered with. What do I do? What if I accepted delivery of a damaged/opened/tampered with package? Can you ship my order to my post office box? My package seems to be lost. What do I do? Do I have to sign for my shipment? Can I pick up my package from the carrier? Do you offer UPS shipping to Alaska and Hawaii? Do you ship to UPS store locations?
Taxes and Tax ReportingDo you report my purchase to the IRS?