Shipping Policy

Shipping Rates & Methods

Orders usually ship next business day of cleared payment! BullionMax currently ships Monday through Friday to addresses within the United States. We utilize USPS and UPS for shipping. We offer free shipping on all orders over $199. Free shipping is our choice of carrier. You may upgrade to USPS Priority or UPS 3-Day Air at checkout on most orders.

All packages $1,000 and over require a signature at time of delivery. All packages shipped via USPS are either First Class, Priority Mail, or in some cases, Registered Mail. When your order ships, you will receive a Shipped email with a tracking number. We do not ship internationally except to U.S. Military bases (APO).

Shipment Packaging

When shipping high-value items such as precious metals, we believe protection and discretion are of utmost importance. When it comes time to pack your order for shipment, it is double-checked for accuracy by a member of our team, and then securely wrapped in protective packaging to prevent your items from getting jostled around while in transit. Then the items are carefully placed inside the shipping parcel and thoroughly sealed. Our return address label does not contain our name, nor does it give any indication of the valuable contents inside.

Shipping Insurance

Every single package we ship is sent with full shipping insurance for its time in transit. Every single package we ship is sent with full shipping insurance for its time in transit. In the unlikely event that your products are lost during shipping, we encourage you to contact us immediately so we can launch a claims process. For USPS, Lost in Transit is defined as note being updated in 5 or more calendar days. For UPS, it is defined as 3 calendar days. We must be contacted within 7 days of last tracking for USPS and within 3 days of last tracking for UPS. If we are not contacted within these timeframes, insurance will not cover the package.

Immediately upon contact, we begin our claims process by researching the shipment with the carrier. The claims process typically takes at least 30 days to resolve, with many Lost in Transit packages being delivered late. If you receive the package during this process, you must notify us within 24 hours.

We will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a signature or if you have given them instructions to leave your package with a third party. Please do not attempt to re-route your package without calling us first, otherwise our insurance will end. When we ship to you, if items are lost or damaged in transit, BullionMax assumes responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we will file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund the purchase price in money at our discretion. Please note that BullionMax will not be responsible for reimbursements or insurance claims on packages that the carrier deems successfully delivered. Our liability and insurance ceases without exception, the moment the package is signed for or left at the specified delivery address.

Please refer to our Terms & Conditions page for details.

NOTE: If you pay to upgrade your shipping method, please know that we will deliver the package to the carrier as promised at the desired shipping rate/method, however once handed off to the carrier, we cannot guarantee the accelerated delivery date, especially due to “acts of God” (e.g. weather, fire, etc.) or other “Force Majeure” reasons. Therefore, if the delivery date of your shipment is changed by the carrier due to any reason including the reasons listed above, shipping and handling fees cannot be refunded.