How much does shipping cost?
All orders over $199 will receive FREE SHIPPING. Other orders will be charged a shipping fee of $9.95.
Why do you ship my order to my billing address?
This is a security measure to combat credit card fraud. By shipping to the billing address on file with your credit card company, we prevent scammers with stolen card numbers from fraudulent activity.
Can I change my shipping address?
Yes, on a case-by-case basis. If you need to change your shipping address, please call in at (800) 729-3202 during normal business hours of 6 a.m. to 5 p.m. (PT) Monday – Friday and speak with a representative.
NOTE: If you pay via PayPal, your order must ship to a PayPal Verified address.
What are your shipping, handling, and insurance charges?
BullionMax offers free shipping when you spend over $min_freeship_cart. We have no minimum order requirement; however, orders under $min_freeship_cart will be charged a shipping fee of $9.95.
How long before you ship my order?
Once your payment has cleared, we will begin processing, packaging, and shipping your order. How long this takes varies based on your payment method, the size of your order, and your specific products. Once your order has shipped, you will receive an email confirmation, with a link to find your shipment tracking information on your account page.
Do you ship internationally?
No, not at this time.
How do you prepare packages for shipment?
All your purchased products are packaged under video surveillance to ensure quality control and packages are carefully and discreetly wrapped in generic corrugated boxes.
How do you ship my order?
We ship via Registered/Insured U.S. Postal Service and UPS in discreet, secure packaging. Each package is fully insured and may require a signature upon delivery. Packages take 1-10 business days for delivery. We’ll send your tracking number by email when your order ships.
Is my order insured while in transit?
Yes, BullionMax fully insures all of its shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy.
However, we will not accept responsibility if you have left instructions with any carriers or delivery services to leave parcels unattended for you without the need for a signature, or if you have given the carrier instructions to leave your package with anyone other than the addressee. This includes but is not limited to a building manager, neighbor, a business mailroom, drop-off location such as Mail Boxes, etc., The UPS Store, the Military Postal Service, etc.
Additionally, we will not assume responsibility for packages that are signed for by apartment/complex building management, a business mailroom, the Military Postal Service, or any person(s) that are not the addressee listed on the order. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim.
We reserve the right to re-ship your items or refund your money at our discretion.
Can you ship my order to my post office box?
No, we cannot ship to a post office box.
Do I have to sign for my shipment?
Packages we ship may not require a signature for delivery. Expedited shipping, whether via UPS or the U.S. Postal Service, requires a signature for delivery.
Do you ship to U.S. territories?
We do not ship to US territories. Due to special requirements set by the postal systems, we are unable to ship outside of U.S. states.
What does “No Will Call” mean?
All UPS shipments ship with a “No Will Call” restriction, meaning the package cannot be picked up from a UPS location or just left at the delivery address. This is a precaution to prevent orders from being fraudulently intercepted. UPS will make three delivery attempts. If nobody is available at the delivery address to sign and accept delivery, the package will be returned to us.
Where do you ship orders from?
All orders will ship from our warehouse in Los Angeles, California. We conceal the return address on all packages so as to not hint at the contents of the package.
Do you offer UPS shipping to Alaska and Hawaii?
No, we do not. The costs of shipping to these states are extremely prohibitive, so we utilize USPS on all shipments to Alaska and Hawaii.
Do we ship to P.O. Boxes?
No, we do not. Sorry.
Do you ship to UPS store locations?
No. UPS 3-Day Air service excludes shipments to UPS Stores, as well as Alaska, Hawaii and APO addresses.
My package appears to have been damaged or tampered with. What should I do?
We recommend you refuse any shipment that appears to be damaged or tampered with because the shipping insurance ends once signed for and/or delivered. When refused, the package(s) will return to BullionMax for inspection.
If you have taken possession of a damaged or tampered package, please save all packaging and contact call us at (800) 729-3202 during normal business hours of 6 a.m. to 5 p.m. (PT) Monday – Friday within 48 hours for further instructions. Failure to notify us of damage or tampering within 48 hours from signature or delivery date may impact our ability to cover your claim.
What happens if my order is lost in transit?
We see very few delivery issues with our carriers, but sometimes delays do occur. In those situations, we appreciate your patience to wait a little longer for your package (at least 7 business days) before contacting us. Should the package not arrive, an investigation of the shipment is required before any order is reshipped or refunded. We may ask you to file a police report if it appears loss is due to theft or tampering. Your assistance speeds up the investigation and the sooner we complete it, the sooner we can resolve the missing order.
