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(800) 729-3202

Mon-Fri, 9am-8pm ET

Live Spot Prices:
Gold $1,791.90 $5.40
Silver $22.62 $0.26
Platinum $974.50 $12.10
Palladium $1,895.00 $4.40
More metals
Platinum $974.50 $12.10
Palladium $1,895.00 $4.40
Live Spot Prices:
Gold $1,791.90 $5.40
Silver $22.62 $0.26
Platinum $974.50 $12.10
Palladium $1,895.00 $4.40
More metals
Platinum $974.50 $12.10
Palladium $1,895.00 $4.40

Frequently Asked Question

  • Buying
  • General Questions
  • Miscellaneous
  • Payments
  • Pricing
  • Shipping and Insurance
  • Taxes and Tax Reporting
  • Technical
What happens if you don’t get my payment within 5 business days?

If payment is not received within (5) five business days, BullionMax reserves the right to: Accept your payment (and we determine they’re good funds, ship your order), Refuse your payment and cancel your order, Provide an updated quote based on the market price at the time we received payment.

How much does shipping cost?

All orders over $199 (USD) will receive FREE SHIPPING, while orders under $199 (USD) will be charged a shipping fee of $9.95

Do you accept gold, silver and platinum in trade?

Yes we do! We’re always looking for new inventory. See our Sell to Us page for more details.

Why do you ship my order to my billing address?

This is a security measure to combat credit card fraud. By shipping to the billing address on file with your credit card company, we prevent scammers with stolen card numbers from fraudulent activity. 

Can I modify my order?

No. Unfortunately, our largely automated system cannot process order modifications if the spot price has changed since the order was placed, and due to constant market fluctuations, it almost always has. Once you’ve placed an order, it is final.

Can I receive order notifications via SMS text?

Not at this time, but we do plan to add this capability in the near future.

How long has BullionMax been in business?

BullionMax is brand new! But here’s the thing: we’ve been in the precious metals industry for nearly a decade. Our partner gold IRA company has been in business 18 years. When you add it all up, the BullionMax team has well over 100 years of combined experience in the precious metals industry. 

How do I change my payment method?

You’ve got options!

 

I want to pay with a check instead: 
Email info@bullionmax.com, call us at (800) 729-3202, or chat with us and we’ll help you make the change. 

 

 

I want to pay with a bank wire instead: 
Email info@bullionmax.com, call us at (800) 729-3202, or chat with us and we’ll help you make the change. 

 

 

I want to pay with a credit card instead: 
Call us at (800) 729-3202 and we’ll assist you with the change. 

 

 

I want to pay with PayPal instead: 
Sorry, we can’t do that because PayPal is only available when you place your order. 

 

I want to pay with ACH/eCheck instead: 
Sorry, we can’t do that because linking your bank account is only available when placing your order. 

 

Did you receive my payment?

We send email confirmation the moment your payment has been processed and applied to the order. If you have not received an email from us, your payment has not yet been processed.

 

Payment by check:
Check payments sent to our P.O. Box address go directly to our bank for processing. It is important to note BullionMax has no visibility as to what checks are waiting to be processed. Checks are processed throughout the business day through 5 p.m. (ET) TBD. If you tracked the delivery of your payment to BullionMax, it will be processed before the end of the next business day. In the event you cancel your order, we cannot stop the processing of a check. 

 

 

Mail check payments to:
Lockbox BullionMax, LP
P.O. Box 842844
Dallas, TX 75284-2844

 

 

It is not at all uncommon for check payments to take up to a week or so to arrive through the mail. In most cases, waiting for receipt of our payment confirmation will answer most inquiries about check payments.

 

 

If preferred, checks can be sent overnight for faster processing.

 

 

Overnight check payments to:
Bank of America Lockbox Services
Lockbox 842844
1950 N. Stemmons Freeway
Suite 5010
Dallas, TX 75207

 

 

BullionMax only accepts paper check payments less than $100,000.00 (USD).

 

 

Payment by bank wire:
BullionMax does accept bank wire payment for any order amount. Any order exceeding $100,000.00 (USD) must  be verified and will be reviewed on a per order basis. Wire payments are processed throughout the business day through 5 p.m. (ET). We may be in receipt of your wire but will only inform you of receipt when it has been applied to the order. This notification will occur either before 1 p.m. (ET) or before 5 p.m. (ET), based on the batch processing times.

 

 

Please note that BullionMax can only process Same-Day bank wires. (Many banks offer Next Day, 2-day and 3-day wires with bank reduced fees, which makes selecting those very appealing. Selecting anything other than a Same-Day wire will not only delay your order because the payment cannot be accepted, but you'll also still need to send a Same-Day wire.)

 

 

If you are certain BullionMax is in receipt of your payment but it has not been applied yet, please let us know the details about your payment and we will research it for you.
 

 

Do you offer a discount for pay by check or bank wire?

Yes! All prices listed already reflect a 4% discount for payment by check or bank wire. 


If you pay by credit card or PayPal, you’ll be eligible for our standard pricing. 

Where do I mail my check payment?

Lockbox BullionMax, LP P.O. Box 842844 Dallas, TX 75284-2844

Will you notify me when you receive my payment?

Yes. We send an email confirmation the moment your payment has been processed and applied to the order. If you have not received an email from us, your payment has not yet been processed. This is true when paying by check or bank wire.

Can I overnight my payment by check?

Yes, send overnight check payments to:  Bank of America Lockbox Services Lockbox 842844 1950 N. Stemmons Freeway Ste 5010 Dallas, TX 75207.

Can I check the status on my bank wire payment?

Sure. If you are certain BullionMax is in receipt of your payment but it has not been applied yet, please let us know the details about your payment and we will research it for you.

Do you offer a discount for pay by check or bank wire?

Yes! All prices listed already reflect a 4% discount for payment by check or bank wire. If you pay by credit card or PayPal, you receive our standard pricing. 

What types of payment do you take?

Credit or debit cards, Checks, Bank Wires, PayPal, and now you can link your bank account and pay via ACH/eCheck.

What types of payment do you not accept?

Cash, Pre-paid credit cards, crypto currencies or money orders

How do I pay by check?

During checkout, select “paper check” as your payment method and place your order. We’ll send you an order confirmation email along with payment instructions, our address and a reminder to write your order number on your payment. Please do this. It makes our lives so much easier, and it speeds up order processing so we can ship your order sooner. 

How do I pay for my order by bank wire?

Select bank wire as your payment method during checkout and place your order.  We’ll send you an order confirmation email, along with our banking information for the wire and a reminder to reference your order number on your payment. Please do this if you want faster processing time and a quicker order shipment! We expect to receive your payment within 5 (five) business days of placing the order. We only accept Same-Day bank wire payments (no ACH transactions).

How fast do you need the payment for my order?

As soon as possible, definitely within (5) five business days to guarantee your price. We reserve the right to cancel orders that don’t meet this requirement. When paying by check, we strongly recommend sending your payment the same day you place the order. Using Priority Mail through the United States Postal Service will help to ensure your payment is received on time.

How do I pay by eCheck or ACH?

BullionMax now works with Plaid, a third-party service, to help you pay instantly via ACH/eCheck. To provide this service and to help create a secure connection to your financial institution, Plaid collects and uses your financial institution login information. If you have more than one account with your financial institution, you can choose which accounts you'd like to add. BullionMax does not have direct access to your bank account information. Plaid is already in use by most large corporations, and this service allows you to have a fast, efficient precious metals buying experience.

Are my prices locked in when I complete my order?

Yes. When you place an order over the telephone or online, we will send you an order confirmation email detailing what you purchased as well as your locked prices.

How long is my spot price locked?

During the checkout process, pricing is locked for 5 minutes. Every 5 minutes after then, pricing updates based on the current spot prices.

Once I’ve placed my order, how long is my price locked in?

For 5 business days.

Do you charge sales tax?

If applicable in your jurisdiction, sales tax will be charged.

Why is the price in my cart different now that I’m ready to complete my order?

Precious metals prices change constantly. Once you start the checkout process, your prices are locked for 5 minutes. Simply complete your checkout within five minutes and you’re all set. If you’ve been shopping for a while and want to know what the price on items on your cart is right now, refresh your cart (press CTRL+R or use your browser’s refresh button) to update to current market pricing. Also, if you changed your payment method from check/wire to Credit Card/PayPal, you will lose the discount, which will look like a price increase.

How long before you ship my order?

Once your payment has cleared, we will begin processing, packaging and shipping your order. How long this takes varies based on your payment method, the size of your order and your specific products.

How do you ship my order?

We ship via Registered/Insured U.S. Postal Service and UPS. Each package is fully insured and may require a signature upon delivery. 

When can I expect to receive my order?

Packages take 1-10 business days for delivery. We’ll send your tracking number by email when your order ships. 

I got my order but it was incomplete/wrong. What do I do?

If your order was delivered with no signs of being tampered with, but appears to be incomplete or missing product, please contact us within thirty (30) days of receipt. Please note that notification of issues for tampered packages must be made within two (2) days and any return requests must be submitted within seven (7) days from the shipment date.

This package looks damaged/opened/tampered with. What do I do?

We recommend you refuse any shipment that appears to be damaged or tampered with (because the shipping insurance ends once signed for and/or delivered). When refused, the package(s) will return to BullionMax for inspection.

What if I accepted delivery of a damaged/opened/tampered with package?

If you have already taken possession of a damaged or tampered package, please save all packaging and contact call us at (800) 729-3202 during normal business hours of 6 a.m. to 5 p.m. (PT) Monday – Friday within 48 hours for further instructions. Failure to notify us of damage or tampering within 48 hours from signature or delivery date may impact our ability to cover your claim.

Can you ship my order to my post office box?

No, we cannot ship to a post office box. 

My package seems to be lost. What do I do?

We see very few delivery issues with our carriers, but sometimes delays do occur. In those situations, we appreciate your patience to wait a little longer for your package (at least 7 business days) before contacting us. Should the package not arrive, an investigation of the shipment is required before any order is reshipped or refunded. We may ask you to file a police report if it appears loss is due to theft or tampering. Your assistance speeds up the investigation and the sooner we complete it, the sooner we can resolve the missing order.

Do I have to sign for my shipment?

Packages we ship may not require a signature for delivery. Expedited shipping, whether via UPS or the U.S. Postal Service, requires a signature for delivery.

Can I pick up my package from the carrier?

No. All UPS shipments ship with a “No Will Call” restriction, meaning the package cannot be picked up from a UPS location or just left at the delivery address. This is a precaution to prevent orders from being fraudulently intercepted. UPS will make three delivery attempts. If nobody is available at the delivery address to sign and accept delivery, the package will be returned to us.

Do you offer UPS shipping to Alaska and Hawaii?

No, we do not. The costs in shipping to these states is extremely prohibitive, so we utilize USPS on all shipments to Alaska and Hawaii.

Do you ship to UPS store locations?

No. UPS 3-Day Air service excludes shipments to UPS Stores, as well as Alaska, Hawaii and APO addresses.

Do you report my purchase to the IRS?

BullionMax is not required to report our sales transactions to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement.

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